The ninth Contact Centres World Africa 2005 conference will be held at the Sandton Convention Centre later this year.
The annual conference, hosted by Terrapinn, will be held on 26 and 27 July with master classes taking place on 25, 28 and 29 July.
"Master classes are training workshops hosted by call centre providers such as Cornerstone and Ascentys," says Natasha Valenti, conference manager.
"Delegates will be updated on industry trends and best practice, thus gaining competitive advantage, learning how to increase productivity and return on investment," says Valenti.
There will be both local and international speakers at the event, including Paul Cooper, business development director at the Institute of Customer Service in the UK; Margie Middleton, manager at Emmanuel`s Training and Consulting Division; Madhav Murti, VP of advisory services at PricewaterhouseCoopers in Canada; and Ivor Blumenthal, CEO of the Service Sector Education and Training Authority.
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