Today, Jabra, the preferred headset choice of the world's leading contact centres, is announcing the answer to the customer service of tomorrow - the Jabra BIZ 2300. Completely rethinking the role of the headset, the Jabra BIZ 2300 is a direct response to the changes in contact centres.
Created with the need of the contact centre agent in mind
Today, contact centres play an increasingly important role as the customer's first point of contact, and the role of contact centre agents is being redefined as brand ambassadors. This means your battle to win and maintain customers are fought in the contact centres.
For that reason, it is paramount that each call is dealt with as professionally as possible, with crystal-clear sound, no background noise and quick handling of the customers' needs through the channels of communication (ie, e-mail, chat or phone) that the customer prefers. Holger Reisinger, Jabra Vice-President of Marketing, Products and Alliances, said: "We can see that contact centre agents are major contributors in safeguarding brand perception, and this will only increase in the future. With the Jabra BIZ 2300, we set ourselves the challenge of developing the audio device of brand ambassadors with best-in-class sound performance, built-to-last durability and exceptional comfort."
With up to 50% better noise cancellation and 20% lighter compared to competition, Kevlar cords and mass-deployment ready, the Jabra BIZ 2300 beats competition on all key parameters.
Linda Hartig, Avaya Vice-President of Global Support Services, commented: "Today, companies like Avaya need to execute to perfection at all customer touch-points, with a crisp and clear voice. Our Services Desk in Westminster, Colorado has piloted the Jabra BIZ 2300 and it is spot on in terms of delivering that superior sound quality Avaya and our customers expect."
Jabra BIZ 2300 features:
* Speakers that are optimised to reduce the level of ambient noise.
* Microphone that has best-in-industry noise cancellation.
* Mass deployment, which means Jabra BIZ 2300 can adapt to any IT set-up, and is easy to roll-out and keep updated.
This makes switching and installation easier.
* Unbreakable 360-degree swivelling boom arm, which ensures that agents always are able to customise the positioning of the microphone without risk of breaking.
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