Intelleca has acquired inContact Centre Solutions for an undisclosed amount. Intelleca specialises in speech, self-service and contact centre on-demand solutions, while inContact provides contact centre solutions and skills, and is the local value-added reseller of Genesys.
Intelleca CEO Michael Renzon says the merger sees the businesses combine staff, client base, vendor partnerships and other assets under the Intelleca umbrella.
"We identified natural synergies with inContact since the formation of the company," he says.
Growth
Renzon and inContact CEO Peter Flanagan say the consolidation also accelerates the companies' strategy to respond to the market's need for an organisation that focuses on broader contact centre requirements.
"We expect this merger to more than double our growth in the next two years as we maximise new opportunities," says Renzon.
He adds that, before the merger, both companies invested heavily in boosting resources to meet customer needs more effectively. "The investments uniquely position Intelleca to provide an end-to-end range of offerings for both high-end and mid-sized contact centres and across all sectors of the market."
No job losses
Renzon says there will be no job losses as a result of the merger. Instead, the merger has resulted in a need for more staff and the company is looking to recruit staff. He adds Intelleca has seen revenue, profit and capacity grow 100% year-on-year, over a three-year period, and expects this growth to continue in the foreseeable future.
Additionally, all senior management and executives of inContact have senior positions at Intelleca, he says.
Flanagan has taken on the role of business development executive to help push Intelleca's extension of product and service offerings.
Consolidating operations took three months and the resultant company is now operating smoothly, Renzon notes.
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