Contact centres to turn libraries

Community contact centres in Wychavon may be combined with libraries in a bid to save money, reports Worcester News.

The proposals would see the contact centre in Droitwich being re-housed in the town's library in Victoria Square.

The existing community contact centre building in the High Street, which the council owns, would then be available for sale or let.

Pakistan Telecommunication Company (PTCL) has upgraded its contact centres for the maximum facilitation of its customers, reveals Daily Times.

These centres have now been advanced and developed into a process-oriented contact centres with multi-segmented approach to handle both in-bound and out-bound customers according to their needs by using state-of-the-art technology.

PTCL is also in the process of developing an effective online interface through which customers would be able to order PTCL's products.

In its latest survey of senior contact centre managers, ProtoCall One has revealed the extent of measures that contact centres have taken to survive through 2010.

Respondents predict another tough year in 2011, only tempered by some recruitment and increased IT investment.

The outlook for employee recruitment within contact centres looks brighter for 2011, with more respondents reporting plans to increase staff numbers than those imposing recruitment freezes or cuts.