SupportIT, the Web-based help-desk solution from CorpIt, has completed the Microsoft platform test for ISV solutions at VeriTest. This is now certified to run on Windows 2000 Server and has passed .Net connected logo test. Released at Futurex, SupportIT provides a Web-based help-desk solution for the small to medium enterprise.
"We are delighted to have achieved certification for the product at our first attempt," says Wayne Hart, MD of CorpIT. "We believe strongly that robust software provides the customer with the best return on their investment and our achievement is testimony to our approach to the market. Passing these tests has also made CorpIT a Microsoft Certified Partner."
SupportIT enables companies to improve the service delivery to their internal and external customers. The easy to use interface allied to the powerful .Net features on the Web server make for a world-class product.
"Our philosophy of ease of use is fundamental to the product. We want to reduce the cost of implementation and training by making the product self-installable and completely intuitive to the end-user," says Hart.
As service is one of the most important aspects of business today, this product is essential, providing a new pleasing and efficient way of handling and tracking tickets/calls/bugs/defects/features and requests, putting an end to the increasing number of telephone calls and reducing the amount of time lost.
100% Web-based, with no client-side software or plug-ins required, it can be installed on a Web server, enabling staff and clients to access the system from anywhere at anytime.
Tickets can be created via a Web browser or by simply e-mailing the request to a specified e-mail address. E-mail notifications are automatically generated which will inform staff/clients of new requests as well as keep them up to date if the request details change.
Managers, administrators and help-desk operators as well as clients have full reporting options relating to support tickets and these reports/charts are displayed in a browser. In addition, they can be exported to industry-standard formats including MS Word, MS Excel and Adobe PDF format.
"We have priced the product competitively and have also introduced hosting capabilities should the client so wish," says Hart.
"Our approach to market is through resellers," says Hart. "We are currently negotiating with resellers in the US and Australia now that we have appointed TOFOSA Technologies and Services as our first South African one."
"We were impressed by the ease of use," says Mark Patterson of TOFOSA. "Many companies require help-desk solutions and until now the only option has been to purchase an imported product. We also liked the interface and the ease with which the product can be installed and deployed."
CorpIT can be contacted at 0861 CORPIT or through its Web site www.corpit.co.za. TOFOSA can be contacted on 082 852-9663 or through its Web site www.tofosa.co.za.
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