Just-in-time training is going to become ever more important as part of a company`s responsibility to develop its staff skills, says Auguste-Wilhelm Scheer, head of Integrated Data Systems.
Scheer was speaking at the Investment in Business Process Excellence seminar hosted by Collaborative Process Integration (CPI) in Cape Town yesterday. CPI is Integrated Data Systems` SA partner.
"Companies will have to find ways to deliver content and training to their employees throughout their careers. This means that the learning system will often be the user interface into the operational environment," he said.
A major problem for many organisations is to get their employees to attend courses and very often the content of those courses is not immediately applicable to the tasks people are employed in.
Scheer said employees often only realise they need further training when they encounter a task or problem they do not know how to solve. "Then the need for training becomes essential and the content has to be immediately deliverable."
Several large organisations such as German airline Lufthansa, and car manufacturers Volkswagen and Daimler Chrysler have created their own "corporate universities" that make extensive use of e-learning to train staff.
"In the case of Volkswagen, they first opened their university to their own staff and then expanded it to include suppliers and are now including competitors such as BMW. This means they are developing an e-learning solution that has become industry-specific."
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