Covista implements CustomCall

Covista Communications has selected CustomCall's hosted Webtop BPM solution for bill processing, order management and workflow, says Billing World.

Covista will leverage CustomCall's Webtop BPM to integrate order management, bill processing, customer care, provisioning and revenue management.

Webtop BPM is a Web-based and workflow-enabled billing and OSS solution that includes workflow-driven business process management functionality for administering collections, trouble tickets, number inventory, document management, CPE inventory and other core business processes.

Skelta Software, a provider of BPM Workflow solutions, has selected SinformatiX Private as its value-added reseller, according to India PRwire.

SinformatiX is a well-known provider of technology solutions and services for telecom and other verticals.

It says it will implement Skelta BPM solutions as a part of its solutions and services portfolio.

BEA Systems, in a new report, says that as business process management (BPM) becomes a more strategic discipline, there is a growing trend for enterprises to connect it to an event-driven architecture, states IT Week.

The report, "The 2008 State of the BPM Market", says organisations increasingly want BPM to include events and sense-and-respond patterns.

It adds that organisations also need to ensure their BPM suite is event-enabled and that it delivers its own events, including both engines-related and process-related, back into the event middleware.