CSC Research Services will host its six-monthly general meeting for members in SA. The Research Update, presented locally to CSC`s sponsors every six months, will take place in Johannesburg and Cape Town next month.
The focus of the meeting will be on the technology of business process management, with presentations by researchers Lynette Ferrara and Douglas Neal.
The last couple of years have witnessed a maturing and more scientific approach to business process management. New tools and technologies have become available, and standards are emerging for the rigorous definition of business processes.
CSC Research Services has conducted significant recent research into these themes, and the speakers will present the results and draw some overall conclusions about the future of business process management.
Ferrara will present two sessions at the meeting: "Reengineering Redux" is intended to provide a framework for reengineering across business boundaries. It also provides concrete suggestions for achieving the benefits of reengineering without reliving and relearning lessons from past reengineering projects; and "Business Process Management - How Does It Work?" will explain to attendees how to cut through the vendor hype by providing a framework for separating technologies that will help you manage your business processes from those that simply provide systems integration or workflow. It also provides a framework for choosing the right tool to address the process issues in business.
Neal will discuss "Process Management Now", in which he will share lessons learned from companies like Otis Elevator, Tesoro Petroleum and Iowa Telecom, all of which have successfully reduced cost and met customers` demands by deploying business management technologies.
The final session, also from Neal, is titled: "Business Process Management Understanding the Why`s Behind the Success Stories". It focuses on the whys behind the success stories - why, for example, similar businesses can implement similar technologies with the same consultants and have vastly different business results. The goal is to provide companies with the tools to plan a successful business process management implementation.
The Research Update is presented every six months to executives from CSC`s sponsoring organisations and attendance is by invitation only. Says Piet Opperman, regional director of CSC Research Services: "We use these occasions to bring our latest research to the attention of our sponsors. We present on topics that are advanced enough to be able to offer a considered view, but that have not yet entered the commercial mainstream."
The meetings will take place on 4 March at the Liberty Conference Centre in Johannesburg and on 8 March at the Table Bay Hotel on the Waterfront, Cape Town.
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