Customer Service, or the lack thereof, is one of the biggest problems facing South African businesses today. The pervading perception is that, while everybody makes promises to go the extra mile and provide the personal touch, very few companies actually live up to expectations. It has been found that in today's competitive markets it is good service that provides the edge.
With this in mind, DataPro Business Online (a subsidiary of the Control Instruments Group) has decided to release an exciting new software package onto the South African market. Known as "Service Online" the package has been designed to make sure that no customer inquiries fall through the cracks.
The official launch of the new Service Online software will be taking place on the 4th, 5th and 6th of May, in Johannesburg, Durban and Cape Town. The launch will also include a complimentary seminar on service, hosted by well-known service expert, Peter Cheales.
Best known for his books and articles on service in South Africa, Cheales will present a practical approach towards influencing bottom lines. Shooting straight from the hip, he'll tell the rights from the wrongs and give tips on how to make the difference, win the edge and keep the customers.
For more details or to book for the seminar RSVP to 445-0000
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