In a bid to consolidate its reach into the global marketplace, DataVoice has appointed Computertel UK as its distributor for the United Kingdom and the Republic of Ireland.
A Spescom Limited subsidiary, DataVoice focuses on the research, development, production and global distribution of multimedia communications recording solutions that capture, manage and re-create transient or live information such as voice conversations, video and faxes.
Computertel, situated in Gravesend, Kent, similarly provides solutions in areas including voice recorders; call centre call recording software and agent monitoring systems.
Viv Crone, DataVoice chief executive officer, says the growth in mobile commerce and advances in speech processing and wireless technologies have dramatically increased the requirement for mobile voice-driven business - and the need to capture live information.
"We have therefore decided to expand our international sales channels structure, with the aim of broadening our service delivery through our partner network."
According to Crone, exports account for more than 70 per cent of DataVoice's sales in the information capture management/voice logging environment.
"As a value-added reseller for DataVoice, Computertel has successfully sold our products over the past two years.
"Because of Computertel's knowledge of the UK markets, its expertise in the domain and its access to high growth segments in the international market, the company has been appointed at the level of a Silver Distributor Partner in the DataVoice Partner Programme."
As a distributor of DataVoice products in the UK, Computertel will appoint sub-distributors as well as sell directly.
Computertel managing director, Phil Haynes, and sales director Chris Webb, recently visited DataVoice's Johannesburg and Stellenbosch offices. "Having set aggressive sales targets for the UK in the current year, Computertel is in the process of enhancing its training, sales and support capability.
"Computertel is also working on ISO 9000 accreditation, which will add value to the DataVoice product offering," adds Crone.
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Established in South Africa in 1989 DataVoice is a wholly owned subsidiary of the JSE-listed Spescom Group of companies. DataVoice develops and supplies multimedia communications recording solutions that capture, manage and recreate dynamic or transient ("live"*) information such as voice conversations, screen-capture , webchat, video and faxes.
Situated in Stellenbosch Technopark, the company has been responsible for a number of ground-breaking, global technology "firsts", including the world's first digital voice recorder. Since then, DataVoice has established itself as the leading recording company in Southern Africa and has installations in over 50 countries.
Its highly skilled team of engineers and scientists has furthermore developed the successful Orion family of capturing devices and associated DataVoice Paradigm and Nexus products. These innovative systems enable on-the-fly transactions, meeting information needs in an increasingly mobile, fast-moving digital business era.
DataVoice's range of desktop to enterprise multi-media communications recording products include: . Orion Lite * Orion Professional * Orion VoIP * DataVoice Paradigm Recording Framework * DataVoice Nexus * DataVoice ContactCare (*Live information is characterised by its transience; unless it is captured, it is lost forever.)
Computertel
Computertel was formed in 1988, its mission to provide reliable, cost effective and user friendly telephone call recording equipment to the financial markets of the UK The company has now expanded its operations to cover the ever expanding "Contact Centre" market and new products have been developed to observe and monitor quality levels of service to customers. The DataVoice range of recorders compliments Computertel's product range and it's mission of supplying cost effective, reliable and easy to use solutions and now allows it to reach new markets with the latest Multimedia Recording Systems.
Computertel continues to amass an enviable client list of Blue Chip companies, who have chosen the company to provide solutions to their recording and quality monitoring requirements, encompassing almost every type of industry.
Spescom Limited
Spescom Limited is a communications and information technology company with operations in USA, UK and South Africa.
The group is active in two main areas of the world IT market, namely offering product and solutions to connect to the networked economy, and the provision of software solutions to manage information and knowledge.
The strategic focus is on the convergence of knowledge, document, configuration and voice transaction management technologies.
Spescom holds the controlling interest in USA based, Altris Software Inc., a NASDAQ, OTCBB listed company, and the developers of the award winning eB software.
In South Africa, Spescom, in alliance with world leading companies such as Cisco and Avaya, formerly known as Lucent Technologies, provides a range of customer contact and intelligent network solutions to its blue-chip customer base.
The company is a leading supplier of communications solutions and products to network operators and service providers on the African continent. Spescom, through a joint venture with Siemens, is a world leading supplier of revenue management solutions with installations in 42 countries, focusing on the prepayment of electricity services.
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