As wireless access to the Internet moves into the mainstream, organisations have opportunities to grasp this new technology and make it work to their benefit. The results will be operational excellence, faster and better decision-making and superior business performance.
To meet this need Lotus Professional Services (LPS) has introduced its Wireless Portfolio aimed at enabling users to exploit their investment in their company intranet or Web site by extending access to current applications to mobile workers through wireless devices such as mobile phones.
Juan van der Breggen, at Lotus Professional Services (LPS) SA, believes this will raise organisational effectiveness by delivering up-to-the minute information to staff wherever they are.
"This will also lead to improved customer service by providing personalised, key information to individuals on the move, connect corporate intranets with wireless devices and deliver corporate content anytime, anywhere," he says.
"Organisations will be able to reach employees or customers in circumstances where a mobile phone is the most practical interface due to the nature of their work, such as service technicians, delivery people or sales people in the field."
To achieve this, some companies are looking to introduce scalable, modular mobile portals, , to access Internet, extranet or intranet services. These may be dynamically tailored on-line services based on personal profiles provide a wide variety of interactive services including discussion forums, live news and information provisioning to deliver online applications to users with mobile phones.
With this in mind, LPS has a range of offerings, embracing consulting, installation, support and training to provide an integrated wireless solution.
"LPS` Wireless Intranet Portfolio offers awareness building, proof of concept, WAP experience workshops, a corporate pilot and a roll out to the WAP-enabled enterprise," he says. These will include offerings such as Domino Everyplace which will enable enterprises to adapt and deliver content to hand-held, WAP-enabled devices with a mobile intranet solution that builds on existing corporate messaging and intranet applications.
Domino Everyplace will ensure that mobile workers have instant access to critical business information using the widest possible range of communication devices and wireless networks regardless of where they are.
To add value to this application LPS will also bring its Domino Everyplace Quick Start solution to market. An out-of-the-box offering that enables companies to become operational within the WAP-enabled world very quickly, Domino Everyplace Quick Start will enable users to define and administer their corporate mobile portal content and users, via a Lotus Notes or a Web browser. "With the portal is open to any appropriate Web-based applications, users can add and manage the application links in the corporate portal, including non-Domino content,` he explains.
Another application is Lotus` Wireless Domino Mail designed to integrate seamlessly with Domino or any IMAP, SMTP-based e-mail system, in addition to the underlying directory systems. "The WAP Domino Personal Information Manager enables WAP access to corporate directory, calendar and To-do services. The WAP Domino Integration Tool lets users make quick WAP connections to any Domino database," says van der Breggen.
Alongside the tools, Lotus Professional Services offer consulting, training and support to meet the needs of the individual customer. An installation service offers workshops, project plan preparation, WAP environment implementation, documentation and project review.
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