Dimension Data is providing operations within the large industrial group Delta Electrical Industries with a managed e-infrastructure to enhance stock system reliability and customer service.
The managed network solution implemented at Equipment Spares Parts Africa (ESP) and Wire Electric (Wilec) ensures a speedy pro-active response to network related problems. As a result, customers ordering truck and earthmoving parts from ESP or wire and insulating materials from Wilec are experiencing augmented service levels.
"With a high daily volume of parts` orders from national and international companies, all our offices must have constant access to our country-wide parts availability system," says Mark Behrens, ESP`s IT Manager. "We handle in excess of 1000 invoices a day. These are efficiently processed as a result of the reliable system," he adds.
Behrens says Dimension Data has provided the opportunity for improved productivity and efficiency at ESP and Wilec, adding that the new network is very dependable and provides excellent data transfer and fast response times.
"Dimension Data monitors our data and network, ensuring there are no bottlenecks and the network is constantly available. If, for instance, one of Telkom`s lines goes down, ISDN lines will kick in and our disparate national offices will still be able to access the centralised database," he says.
"This means the Cape Town trucking establishment will still be able to get their urgent parts-order rushed through and there won`t be any delays. The same applies for all our other national offices - in Kimberly, Bloemfontein, Isando, Pinetown, Middleburg and Pretoria," says Behrens.
"ESP and Wilec chose Dimension Data because of the total solution offered. The Group could provide network hardware, workstations, equipment installation, Internet services, remote management, as well as networking and management expertise - in a one-stop package," he says.
"We can now do multi-currency transactions with our centralised accounting system. The new network set-up will also enable us to exploit Internet facilities," concludes Behrens.
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Dimension Data
Dimension Data is a leading global network services and i-Commerce solutions provider, focused on enabling enterprises, telecommunications service providers and new economy companies to communicate and transact effectively in an e-enabled environment.
Listed on the London Stock Exchange, Dimension Data is ranked in FTSE 100 and operates in over 30 countries on six continents. The Group has achieved a compound annual growth rate in US dollars of 78% in revenue and 38% in basic earnings per share over the past two years.
ESP has been in existence for 20 years, specialising in the supply of replacement parts for earthmoving machinery, diesel engines and trucks. Undercarriage parts and repairs for crawler equipment are also available. In 1996, ESP introduced TSP (Truck Spare Parts), a specialised division within ESP with dedicated truck parts specialists focused on serving the trucking industry. TSP has its own identity and is a national operation, running parallel with ESP. The company serves the aftermarket parts industry through an extensive network of branches and distributors throughout South Africa, Botswana, Zimbabwe, Namibia and Swaziland.
Wilec is a subsidiary of Delta Electrical Industries, a large industrial group listed on the Johannesburg Stock Exchange. The Company was established in 1953, and consists of 2 operating divisions, the "Wire and Insulation" division and the "Tapes and Abrasives" division.