Dialogue Communication chooses ATIO as call centre technology partner

Dialogue Communication, a young and energetic organisation, has perfected the dynamics of business orchestration and is adept at accommodating its customers` requirements into not merely a call centre, but a full-blown customer contact centre at a moment`s notice.

Dialogue is a call centre bureau with skills and abilities to handle all aspects of multi-channel communication and customer relationship management on behalf of its customers. The business is fast, competitive and demanding on staff, partners and suppliers in order to offer customers the very best in service and commitment at all times.

ATIO Corporation is the call centre technology partner for Dialogue and has been supporting the customer contact centre over the last 12 months. Duncan Miller, COO of Dialogue Communications, said: "ATIO has become an extension not only of our organisation but also our customers` business."

The contact centre, situated in Cape Town`s Foreshore district, offers clients and customers an action-packed, multi-channelled interaction environment. One of the major improvements since working with ATIO Corporation has been a significant improvement in the turn-around time.

The agents are all multi-skilled, working on projects as diverse as competition entry lines, to out bound telemarketing and campaigning and pharmaceutical fulfilment.

"The contact centre is fast becoming one of the most essential mediums in which to successfully manage customer relationships, retain brand personality and streamline business costs. The contact centre is the most effective business solution in today`s ever changing marketplace - no matter what the size of your organisation," said Miller.

Dialogue has selected ATIO Corporation as its call centre technology partner based on its specialised skills and knowledge of the contact centre environment. Miller said: "Many companies bring an international product into the market, but then do not have the skills to support the products to bring real business benefits to the customer. ATIO has proved their commitment to and understanding of the contact centre environment, not only to us, but also to our clients.

"Dialogue customers have the best of both worlds - an affordable, efficient and sound customer contact centre, without the capital expenditure of having to implement and manage the environment. Customers also have professional customer contact centre agents responding to their customers` needs, as an extension of their business, thus enforcing the value of relationship building and harnessing their investment even further," says Angela Houlis, ATIO Corporation Account Manager based in the Cape Town office.