DiData unveils benchmarking tool

Dimension Data, the $4.5 billion specialist IT services and solution provider, has released the world's first online benchmarking survey and comparison tool for the global contact centre industry, writes Contact-centres.com.

The release follows growing demand from organisations to provide them with an online tool to compare their contact centre operations and capabilities with their peers and competitors.

The tool is also said to provide businesses with a set of best practice standards and benchmarks including staffing and training, performance metrics, technology usage, budgets and development plans.

Michael O'Toole has joined Connaught Compliance, Britain's largest provider of health and safety risk management and compliance services, to develop its outsourced contact centre services, reports Call Centre Clinic.

Established in 1982 with over 8 000 employees, Connaught is a UK FTSE 250-listed company.

As well as providing a wide range of compliance services, Connaught Compliance also delivers high-quality contact centre services to blue chip and high-profile public sector clients.

Ufone, a telecom company in Pakistan, has opened two new contact centres in Karachi and Islamabad, reports Pakistan Observer.

The centres were opened to ensure uninterrupted service for activation of new SIMs through 789 - the main purpose of which is to make sure that the best quality service is provided to new customers when activating their newly purchased SIMs by calling 789.

The new contact centre in Karachi was visited by Dr Mohammad Yaseen, chairman of the Pakistan Telecommunications Authority, to make sure the infrastructure and staff members are efficient and effective enough to support new customers.