Digital Mall, voted best online retailer 2000, has joined forces with TheRedGiftBag.com in its first telesales initiative to support its existing e-commerce offering using an 0860 number (0860 300 101). TheRedGiftBag.com is the winner of the International Association of Web Masters and Designers` Golden Web Award.
TheRedGiftBag.com offers convenient, creative and affordable online shopping for gifts or gift hampers for clients, friends and family. Customers will now be able to purchase products from TheRedGiftBag.com over the phone or over the Internet where the company has a presence on Digital Mall`s WorldShop initiative.
Madelein Grobbelaar, marketing manager for TheRedGiftBag.com, says although the company has fulfilled growth expectations, expansion has become necessary to meet customer demand. "We have teamed up with Digital Mall to extend our customer base and to make our services more accessible to our clientele. We felt that we could achieve this by going the telesales route to complement our existing e-commerce business."
She says: "Digital Mall`s multiple-commerce infrastructure offers a comprehensive range of services that will complement our customer services, including delivery of goods to major centres at affordable rates. In addition, the fact that callers who wish to buy our products over the phone simply have to dial our 0860 number, is an important added benefit that will attract more customers."
Says Garin Toren, marketing director at Digital Mall: "Digital Mall`s telesales staff are able to answer any customer query received at the Digital Mall Call Centre. Staff are also trained to assist first-time buyers with their Internet purchases."
Toren adds: "We believe that the wide selection of categories that will be available at www.redgiftbag.co.za will attract a number of diverse shoppers just as we do with our various retail partners within Digital Mall. These retailers are also supported by an 0860 number. This offering has been hugely successful."
Share
Digital Mall is a provider of four key services to retailers: Internet retail, telesales and customer care, nationwide delivery and integration with existing retail systems.
These services combined, make up a total offering to South African retailers to enable them to sell their products over the telephone and the Internet for delivery anywhere in SA.
The concept is the outsourcing of the following functions to Digital Mall: telesales, Internet retail and call centre services.
The Digital Mall offering is made up of inbound and outbound telesales, campaigns and customer care; digital campaign management; processing of contacts via all mediums; central storage for all customer data; CRM functions including data mining, upselling and detailed purchase behaviour analysis; delivery management and follow up; Internet retail (shopfitting and store management); payment processing and fraud protection services; technology provision of IVR, voice logging, voice messaging, voice recognition, real-time payment gateways, CRM software, reporting tools and database architecture; and catalogue postage services.
Digital Mall combines a deep understanding of telesales and Internet retail issues with integrated, end-to-end services and a proven track record of shared risk and rapid, guaranteed delivery.
Editorial contacts