Dimension Data, a global technology company, today announces the appointment of Bruce MacLeod as chief executive of Merchants, the Dimension Data Group`s customer contact centre services business. MacLeod will focus on leading the development and expansion of the company`s existing portfolio of contact centre operations in the UK and SA.
MacLeod has extensive knowledge of the contact centre marketplace and joins Dimension Data from Telecom Services Centres (TSC), a top five contact centre outsourcing business, where he held the position of chief executive.
Prior to this, MacLeod was managing director at Ventura Customer Service Management, the UK`s second largest outsourcer of customer services with a turnover exceeding lb100 million. MacLeod`s strong leadership skills during his three-year period in charge of the company were credited for reviving Ventura`s fortunes and making it the most profitable company in the industry.
Rob Taylor, Chairman of Merchants Group, comments: "We welcome Bruce`s significant experience and leadership. Our appointment of Bruce gives strength to our strategy of growing the Merchants business through delivering a combined onshore and offshore option to our clients and through leveraging Dimension Data`s technology offering and worldwide footprint."
MacLeod also brings key industry sector experience to Merchants from previous roles as commercial director at Cellhire Plc, a Vodafone service provider, and managing director of Lloyds Bank Offshore Islands, the bank`s primary offshore operations. MacLeod will be based primarily at Merchants UK headquarters in Milton Keynes and will work very closely with Dimension Data`s established global Customer Interactive Solutions division, which delivers integrated technology solutions to the contact centre marketplace.
Commenting on his appointment, MacLeod said: "I am delighted to be joining the Dimension Data group at a time when it is well positioned to capitalise on a growing number of opportunities. Merchants` 22-year legacy of building and operating contact centres combined with Dimension Data`s worldwide footprint bring a unique capabilities set to the marketplace and I relish the opportunity of building the Merchants contact centre operations into a significant global business."
Dimension Data employs 2 000 people worldwide in its Merchants customer contact centre services business. The group`s contact centre locations include sites in Johannesburg and Cape Town in SA as well as operations in Cork Ireland, Kilmarnock in Scotland and Milton Keynes in the UK. Its clients range from National Australia Group, a large multinational financial organisation to Unilever, the global blue-chip consumer brand.
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Dimension Data Holdings plc (LSE: DDT) is a leading global technology company. The group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage. To achieve this, the group delivers solutions using its proprietary `Application Network` architectural framework and its expertise in networking, application integration and managed services.
Dimension Data, founded in 1983, had revenues of $2.1 billion in 2003 and operates in 30+ countries with over 7 500 employees.
Merchants
Merchants Limited is one of Europe`s leading customer contact solutions companies, providing a full range of innovative managed services to enable the successful generation of customer value in real-time, every time. From communication centres in the UK, Ireland and SA, Merchants manages the outsourced customer contact operations of some of the world`s best known and most respected brands. Merchants is a Dimension Data Group Company.
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