Africa's leading system integrator, Dimension Data, has been awarded the Avaya 2010 Business Partner of the Year for Emerging Markets. This is a hat trick for the group's Customer Interactive Solutions (CIS) division; a compact and tenacious team that also clinched the award for 2008 and again for 2009.
It is this kind of consistent performance that is making Dimension Data such a formidable force in the customer interaction space.
Siva Pather, General Manager for CIS, Dimension Data Middle East and Africa, says the team is extremely proud to have been recognised as Avaya's dominant emerging markets partner. “We have walked away with this award three years running, amid extremely stiff competition. To us this indicates real consistency year-on-year, and an ability to translate potential into performance,” says Pather.
While a certain proportion of the criteria are based on revenue contribution in the channel, Dimension Data's unwavering commitment to the Avaya brand in the EMEA region was also a major contributing factor. “This award is confirmation of an ongoing global commitment to Avaya through the maintenance of the highest level of product certification across Avaya's telephony, unified communications and contact centre solutions,” says Pather.
What is even more important to Dimension Data Customer Interactive Solutions, however, is how this kind of recognition is adding value to its clients. “Through Dimension Data, globally, organisations using Avaya and its allied technologies can be assured of receiving the highest level of skills required to deploy and maintain their Avaya-based solutions. We are currently Avaya's biggest partner in Africa, and as such, we are able to provide our clients with access to the largest pool of Avaya skilled and certified specialists,” says Pather.
Avaya is one of Dimension Data's key technology partners. It currently provides state-of-the-art IP telephony, unified communications, contact centre and communications-enabled business process solutions to over a million businesses worldwide, including more than 90% of the Fortune 500. Its expansive network consists of more than 10 000 channel partners around the globe.
Applauded time and again as a global leader and innovative business enabler, Avaya is aggressive in the emerging market space, particularly in Middle East and Africa, where it hosts its annual Emerging Markets Partner Conference. The 2010 event, held recently in Dubai, was especially well supported, with over 200 companies in attendance, representing more than 25 countries from across the emerging markets region.
Avaya used the conference to strongly position itself as the partner for growth, sharing key strategies, impressive vision and attractive solutions updates planned for the next 12 months. The awards dinner was certainly one of the highlights, where seven outstanding achievement awards where handed to top performing partners in the region. Dimension Data was delighted to collect the top honour: Business Partner of the Year for Emerging Markets 2010.
“We are sincerely looking forward to leveraging this close global collaborative partnership between ourselves and Avaya over the next 12 months. This will include active participation in Avaya's customer advisory panels and continuing to provide advanced and innovative - and award winning - Avaya-based solutions to our clients,” concluded Pather.
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