Dimension Data, the specialist ICT services provider, has received the ISO 9001:2008 certification for the Global Service Centre (Incident Management), Data Management and Quality Assurance areas for its global headquarters in Johannesburg. ISO 9001:2008 is a series of international standards and guidelines on quality management and quality assurance by the International Organization for Standardization (ISO).
The certificate was awarded to Dimension Data for its ability to consistently provide services that meet client requirements, placing client satisfaction as a key component of those requirements. Clients have the assurance that Dimension Data provides services that meet and/or exceed their cost, quality and delivery expectations.
"We are committed to delivering a quality service to our clients and endeavour to continually improve our services. The ISO 9001:2008 certification means our clients will have increased confidence in our quality of service and that these will be consistently delivered to the same standard," says Brent Flint, Services Executive: Dimension Data Middle East and Africa.
This accreditation signifies another milestone in Dimension Data's operational performance as it continues to strengthen its own operations, providing services according to clients' cost, quality and delivery expectations.
"Although we have always had established control mechanisms for processes, people and technology, more and more often, our clients are requesting confirmation of compliance with an industry recognised standard. As a strategic partner to our clients, this certification is a commitment to quality service and gives our clients peace of mind," says Flint.
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