Dimension Data`s South African i-Commerce operation designed and implemented a comprehensive e-business customer management solution for German high-tech software company, InVision Software AG.
The project, testimony to the group`s global nature and depth of skills, has already led to increased revenue, better employee productivity and improved levels of customer satisfaction for InVision Software AG.
Dimension Data South Africa supplied InVision Software, a leading supplier of workforce management solutions, with award-winning e-business application software, Siebel.
"We are also experiencing more transparency, improved workflow structures, sales force automation benefits and increased control over our international subsidiaries," says Armand Zohari, chief operations officer of InVision Software. .
Headquartered in Ratingen, near Dusseldorf, InVision Software has branches in France, Scandinavia, Italy and SA. InVision also has numerous partnerships in countries like Canada, the US, GB, Turkey and Croatia. It chose Dimension Data i-Commerce SA for the implementation because of its depth of experience and professional approach following a sales cycle that was conducted, for the most part, long distance.
"We made extensive use of the Web for live demonstrations of the solution, and to answer queries," says Jan Potgieter, district manager of Dimension Data i-Commerce in SA. "This is one our first remote customer management implementations, and is an excellent example of what a truly global company can achieve. The project was undertaken using the best skills available worldwide."
The detailed design work was completed in SA and the final system implemented in Germany by the South African team.
"After investigation, Siebel was one of two systems on our shortlist," says Zohari. "We opted for Siebel essentially due to the professional pre-sales and implementation support from Dimension Data. "
InVision Software implemented the e-business customer management solution in its Sales, Professional Services (Project Management and Consulting), HelpDesk and Product Development divisions, as well as throughout its international subsidiaries.
"InVision Software is undergoing tremendous growth and has already increased the number of Siebel seats significantly since the original purchase. We believe the solution will continue to expand as the company grows," says Potgieter.
"We are a very satisfied Dimension Data customer," concludes Zohari.
Dimension Data was Siebel Systems` leading channel partner in Europe, Middle East and Africa (EMEA) last year. According to US-based research group Alex Brown, Siebel Systems is closing more mid-market business than all of the mid-market players combined.
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Dimension Data Holdings plc (LSE: DDT), is a leading technology company that represents a new category of systems integrator providing network and multi-channel e-business solutions to global corporations.
Founded in 1983 as a specialist supplier of technology and services, Dimension Data`s strategy has evolved with the emergence of the intelligent network as the most important enabler in business today. Dimension Data`s global presence combined with its expertise and extensive skills base in network infrastructure and e-business solutions environments enables its customers to ascend into the global marketplace through 100% connectivity and integration.
Listed on the London Stock Exchange, Dimension Data is a member of the FTSE 100 index, employs over 12,000 people and operates in over 30 countries on six continents. Dimension Data has achieved a three-year compound annual growth rate in US dollars of 73% in revenue and 36% in basic earnings per share. For more information, please go to www.didata.com
InVision Software AG
InVision Software AG was formed from InVision Software GmbH, which was originally founded in 1995. The company is a market-leading supplier of needs-oriented Workforce Management solutions, holding a market share of over 25% in the German multimedia Customer Interaction Centre sector.
InVision develops and markets the InVision Staff Planning System (SPS) on a global basis. SPS is a modular solution supporting all steps of needs-oriented Workforce Management, from requirement and capacity planning, through shift and operation planning, to a broad range of options for integrating staff into the planning process.
As a full-service provider, InVision also offers a comprehensive range of project-related customer services including consulting, training and support. InVision`s customer base comprises companies in financial services, energy supply, telecommunications and commercial sectors.
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