Dimension Data i-Commerce Services has clinched a distribution agreement for Southern Africa with leading interactive voice response (IVR) systems specialist InterVoice-Brite.
Andre Baas, Director of Dimension Data i-Commerce, says: "We see InterVoice-Brite`s OneVoice platform as the No.1 IVR product in the world. It fits in strongly with our policy of using only best-of-breed products."
InterVoice-Brite is a leader in the call automation industry. The organisation`s offering includes speech-enabled IVR solutions, sophisticated call centre solutions and enhanced services for telecommunications.
"We chose Dimension Data i-Commerce as our partner in Southern Africa because of its ability to add value," says Simon Cartwright, InterVoice-Brite`s Head of European, Middle East and Africa Business Systems Sales out of the UK. "Furthermore, Dimension Data i-Commerce has an impeccable track record of designing and implementing complex call centre systems for top corporations."
Due to its flexible, open architecture, InterVoice-Brite`s OneVoice IVR platform offers a robust, feature-rich foundation for the delivery of IVR transaction processing and other inbound call automation applications. OneVoice delivers single-point access and control to numerous host, database, network and telephony interfaces. It is easily integrated into virtually all telephony, data and information systems.
"OneVoice offers the industry`s broadest range of user access device and data interface options," Baas says. "Host and database transaction interfaces are transparently accessed without requiring additional programming. This product provides users with access to information any time, anywhere, from any communications device."
InterVoice-Brite`s products include:
OneVoice, an interactive voice response system with natural language speech recognition and integrated speech verification; InVision, a graphical application development environment; and AgentConnect, a call centre product suite which integrates inbound and outbound calls, call management, voice logging, predictive dialling, speech recognition and IVR functionality.
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Dimension Data
Dimension Data is a leading global network services and i-Commerce solutions provider, focused on enabling enterprises, telecommunications service providers and new economy companies to communicate and transact effectively in an e-enabled environment.
Dimension Data is listed on the London Stock Exchange and operates in over 30 countries on six continents. The Group has achieved a compound annual growth rate in US dollars of 78% in revenue and 38% in basic earnings per share over the past two years.