At the recent Call Centre Industry Africa awards, Dimension Data walked away with two highly-acclaimed awards: the Optimal International Services of the Year Award and the Services SETA Maximising Employment Equity Award 2003.
The awards ceremony, hosted by the Call Centre Networking Group (CCNG), took place at the Sandton Convention Centre last week.
"We are extremely proud that Dimension Data has been recognised for its leadership in these two categories," says Peter Flanagan, general manager Customer Interactive Solutions (CIS), Dimension Data SA.
The Optimal International Services of the Year Award acknowledged Dimension Data`s active involvement in providing international companies with an offshore outsourced contact centre solution. At the event, the CCNG said that although embracing international business is a relatively new venture, it is convinced that this category will become the most hotly contested in the future.
"From a local perspective, Dimension Data is especially pleased for having won the Services SETA Maximising Employment Equity Award 2003," says Flanagan. This award honoured Dimension Data for successfully developing an employment equity plan and embracing the skills legislation outlined in the Skills Development Act, The South African Qualifications Authority (SAQA) and the Employment Equity Act.
"Dimension Data has exceeded legislative compliance in our implementation of economic empowerment objectives," Flanagan adds.
The CCNG accepts nominations for all categories for the awards, from which short-lists are drawn and interviews of finalists held.
Other winners at the CCNG awards were Sanlam for the best call centres, Emmanuels for the best solutions provider award, and Momentum Preferred Client Services for the service excellence award.
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Dimension Data Holdings plc (LSE: DDT) is a leading global technology company. The group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage. To achieve this, the group delivers solutions using its proprietary `Application Network` architectural framework and its expertise in networking, application integration and managed services.
Dimension Data, founded in 1983, had revenues of $2.1 billion in 2002 and operates in 30+ countries with over 9 000 employees.