Dunns, a leading South African fashion retailer, has outsourced the processing of its private label credit card to ACET Processing, the foremost provider of outsourced consumer finance solutions in Africa.
Dunns is a rapidly expanding fashion and value retailer of clothing and footwear, with over 200 stores across southern Africa, including Botswana, Lesotho, Namibia, South Africa and Swaziland.
Dunns is a member of the Pepkor Group, and by following international outsourcing best practices, Dunns recognised the value in partnering with a focused service provider capable of delivering a consumer credit offering that is aligned with its retail business objectives.
Recent market research in The Nilson Report, a publication covering payment systems worldwide, shows that almost 95% of US private label cards are now outsourced to third-parties, up from a mere 53% five years ago. By recognising the opportunity to partner with ACET Processing, Dunns is able to leverage off the unsurpassed technology and resource base of ACET, thereby overcoming the cost and volume limitations associated with developing internal systems.
ACET Processing provides full customer and account processing services to retail credit and financial services organisations. The ACET platform is based on the world`s most trusted account processing platform, VisionPLUS from First Data International, and provides a broad spectrum of packaged and customised consumer finance solutions, underpinned by system reliability and service excellence.
In conjunction with VisionPLUS, established ACET Processing clients benefit from Fair Isaac`s account management software, TRIAD, thereby improving customer targeting and enabling smarter, more effective use of operational resources. TRIAD is the leading account management system in the world and is used by over 300 organisations to control over 75% of the world`s credit cards.
Mike Crawley, Managing Director of ACET Processing, comments: "In order to remain competitive, more and more South African organisations are considering outsourcing their credit processing operations. The move follows international trends towards outsourcing non-core activities, and provides companies like Dunns to access world-leading technologies and specialist skills at a competitive price point."
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With offices in Cape Town and Johannesburg, ACET Processing offers clients across Africa access to both the VisionPLUS account processing system and the TRIAD account management solution. ACET Processing is jointly owned by PIC Solutions, the largest credit risk management consultancy based in the EMEA region, and First Data International. Through this unique combination of proven state-of-the-art credit and risk systems, world-class third-party processing expertise and established customer management solutions, ACET Processing provides clients across Africa with an unsurpassed range of services.
For more information, visit the ACET Processing Web site at www.ACETProcessing.com.
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