According to IDC, the amount of money customers spend on e-business services is increasing at a torrid pace from nearly $28 billion in 1999 to $290 billion in 2004. However, e-business services providers that have extensive expertise in only one or two solution areas might lose out on this hot opportunity. IDC says companies must have integrated practices in each solutions area Internet services, e-customer relationship management (eCRM), e-enterprise resource management (eERM), e-supply chain management (eSCM), and e-knowledge management (eKM) if they are to be leading providers.
"Although many companies position themselves as e-business solutions providers,` he reality is many are offering only a few select solutions," said Brian Bingham, senior analyst for IDC`s eCustomer Care and Customer Relationship management Services program. "To be successful in the e-business market, companies must make the most out of their opportunity alignment, which means having a strong brand, a global presence, leading-edge technological skills, and lawless execution and unwavering commitment to customer satisfaction."
With e-business services growing to represent 68% of total solutions (including CRM, KM, ERM, SCM, and Internet services) revenue by 2004, vendors will need to rely on more than their brand recognition to gain market share, IDC says. IDC recently published a new bulletin, IDC`s eBusiness Services Leadership Grid (IDC #B23221). This bulletin discusses how a service firm can align with market opportunities and gain share. Leading firms that position themselves as e-business services providers are evaluated.
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International Data Corporation (IDC)
BMI-T has established a long-standing business relationship with the International Data Corporation (IDC). With research centres in over 40 countries and more than 500 research analysts and 3 900 clients worldwide, IDC provides a global market perspective on IT market and technology trends.
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BMI-TechKnowledge Group (BMI-T)
BMI-TechKnowledge (BMI-T) is Africa `s leading supplier of market intelligence and knowledge-based consulting in the areas of IT, telecommunications and broadcasting.
Formed over fourteen years ago, BMI-T provides its clients with an unmatched and comprehensive range of unbiased market knowledge. BMI-T conducts more than 20 000 market research business-to-business and business-to-consumer interviews and more than 100 focus group projects every year.
BMI-T has an active ongoing research publications business that has consistently published research-based market analysis covering many facets of the IT, telecommunications and emerging media sectors. This knowledge base provides the platform on which we build our customised research and consulting, including assignments such as market entry strategies, product entry strategies, channel and distribution analysis and African research.
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