E-mail archiving and management (EAM) solutions are becoming increasingly important in the workspace, according to study by CMS Watch.
Several developments highlight this importance, says CMS Watch, which uses the scandal of the White House losing 5 000 000 e-mails as an example. CMS also points to the increase of e-mail used as evidence in corporate trials and the issue of the costs involved with managing large volumes of mail on a company's network.
"Nobody really wants to face up to the problems that corporate e-mail mountains cause," notes Alan Pelz-Sharpe, lead analyst on the report. "But since e-mail volumes typically exceed on an order of magnitude (10x) that of files and documents within an enterprise, information chaos is more acute here than anywhere else, so it's time to deal with it."
The study, "E-mail Archiving and Management Report 2008", also highlights several trends, and found global buyers of EAM are more concerned with server optimisation than legal or e-discovery issues.
CMS Watch surveyed 14 major EAM suppliers for this study, relying on technology research and customer interviews.
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