A week-long mystery problem on iBurst's network has left customers on the East Rand fuming.
iBurst confirmed the network in Kempton Park is degraded and customers can expect slow speeds and network interruptions at intervals of between 10 and 15 minutes.
The company says it received the first report on the issue last Wednesday and it has been working to find the problem since then.
One customer, who contacted the call centre, says iBurst indicated the problem was a hardware fault with Kyocera technology that supports the wireless provider's infrastructure.
The user says iBurst call centre agents explained that technicians were being brought in from outside the country to attend to the problem.
However, the company has categorically denied this. "This is a localised issue and has nothing to do with the iBurst technology," it said in a formal statement.
The company says the problem has escalated in priority and "every effort is being made to resolve the situation as speedily as possible". It has also apologised to its Kempton Park subscribers.
To minimise the effect of the incident, iBurst asks subscribers to set their modems to automatically connect.
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