First National Bank (FNB) says its eBucks Internet banking portal is up to 85% availability after two weeks of extremely slow and intermittent service.
"The site is now operative most of the time," says CEO Angus Brown. "We are continuing to explore all options to minimise customer inconvenience."
Brown says despite careful planning, the increased volume of traffic on the eBucks.com site has exposed some weakness in the system. He has appealed for patience as local and US-based technical experts continue to sift through every element of the system to find the cause of the problem.
"We are growing very fast with over 200 000 Internet bankers," says Brown. "Not only is the number of registered users growing at a rate of about 10 000 a month, but transactional volumes are also jumping dramatically from month to month."
Clients are being advised to make transactions at FNB branches until regular service of the Internet banking portal is restored.
Brown says as technicians have been checking through the system, the database has been optimised, hardware capacity has been increased, and application enhancements have been made. "We are confident we`ll get through it, we just can`t say exactly when."
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