Quintus Corporation, a provider of electronic customer relationship management (eCRM) solutions, represented locally by eContact Solutions, has announced that its eContact Suite was chosen Best of Show in the Online Customer Service Tool category at Advanstar Communications` 12th Annual ICCM 2000 Conference & Exposition.
The Quintus eContact Suite consists of unified telephony, Web and e-mail applications that enable companies to consistently manage the entire range of electronic customer interactions, including Web chat, e-mail and voice over IP, as well as traditional telephone calls. In addition, eContact integrates seamlessly with e-business applications on the agent desktop, so companies can maximise agent productivity and revenue potential.
"As more companies move to multi-channel sales, service and marketing, they are recognising the importance of integrating e-business with existing channels. The benefit of the Quintus eContact Suite is that it provides the architecture to manage all customer interactions consistently," says Rob Salvado, director, eContact Solutions.
The Quintus eContact Suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support and human resources centres, and a routing engine to manage customer interactions. The suite enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers.
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