Retail giant Edcon expects a reduction in losses incurred through lapsed insurance claims, with the introduction of a workflow system created by solutions developer 3fifteen.
The Notifiable Occurrence Report (NOR) runs on the K2.Net workflow platform and provides any of the roughly 800 Edcon branches with an immediate channel to report problems ranging from accidents and defective products to structural damage and disciplinary cases, the company says in a statement.
Since the beginning of the pilot NOR system in February, over 5 000 dockets have been processed, to a value of R21 million. The average time from incident reporting to claim settlement has been only four days, the statement says.
"With the roll-out of the new 3fifteen system, managers and supervisors at even the most remote stores simply have to fill in an online questionnaire," says Jimi Lutz, development director for 3fifteen.
Previously, Edcon`s branches would submit physical reports via post to the head office, he explains. These reports then spent more time in various paper trays; with the process potentially taking the company "outside of the time period they have in which to make a claim," he says.
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