Edcon, Africa`s largest fashion retail group, has selected PIC Solutions to manage and deliver the implementation of two new suites of behaviour scorecards into its VisionPLUS account processing system.
The two sets of behaviour scorecards - Attrition and Propensity to Spend - were designed, developed and implemented by a team of predictive modelling and software services personnel from PIC Solutions, together with development support from Accenture.
These scorecards were integrated seamlessly into the Edcon VisionPLUS account processing system, together with customised functionality to retain and age both sets of scores. In addition, a comprehensive reporting suite, which enables scorecard performance monitoring, formed part of this delivery.
According to Fiona Pottinger, Risk Manager at Edcon Financial Services: "This scorecard development and implementation project was a high priority within Edcon and as such has attracted the support of senior Edcon executives. As far as we are aware this is the largest scorecard development project initiated in the Southern Hemisphere."
Mike Crawley, Director of Software Services at PIC Solutions, adds: "This was a high profile project and impacts directly on Edcon`s 2.5 million+ customers. As such, the development and testing had to be right, on time, the first time, to ensure the success of the project. Our extensive experience of these types of projects, coupled with the knowledge and skills of the Accenture team, ensured that the scorecards and reporting customisations were implemented successfully and on time."
Share
PIC Solutions is a specialist consultancy, providing customer management solutions to a wide range of blue-chip clients in the Europe, Middle East, Africa region. With over 500 years combined experience, PIC Solutions is the largest consumer credit solutions provider based in the Southern Hemisphere.
Our ongoing commitment is to optimise the credit lifecycle of your business.
Editorial contacts