EDS today announced a multi-year, helpdesk outsourcing support contract with NTT Com to design, implement and manage a user-friendly helpdesk solution to optimise NTT Communications (NTT Com`s) desktop environment.
EDS Helpdesk Services will include integration and support for the desktop computing environment, remote management, system support and Web-based self-help services for more than 15 000 desktops in Japan. Terms of the agreement were not disclosed.
"Partnering with EDS gives us access to industry-leading IT services, solutions and expertise that will help NTT Com more efficiently manage our internal IT systems and processes," said Ikuo Washiyama, general manager of IT Management Services Business Division, NTT Com. "Moreover, NTT Com will be able to realise significant cost savings by leveraging EDS`s best-in-class approach to our IT environment."
The helpdesk contract is a follow-up to the business alliance agreement announced earlier this year between the two companies. The business alliance agreement was established with the aim of offering IT and communications services to businesses in Japan. As part of this approach, NTT Com plans to bundle EDS`s Helpdesk Services with their communications related infrastructure capabilities and jointly go to market with EDS. The two companies will offer a set of robust and value-added helpdesk and desktop related services to new and existing customers in Japan.
"Optimising IT environments for leading organisations around the world is what EDS does best," said Douglas Fowler, vice-president, EDS Japan. "We`re very pleased to continue our relationship with NTT Com to deliver best-in-class services and solutions to their organisation. We also look forward to leveraging each other`s strengths and capabilities to provide helpdesk related services to targeted businesses in this market."
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NTT Com, a Tokyo-based subsidiary of Nippon Telegraph and Telephone Corporation, provides long-distance and international services for voice and data communication reaching more than 200 countries. NTT Com also provides world-class IP services as well as managed data network services under the NTT/VERIO brand. For more information, please visit www.nttverio.com.
EDS
EDS, the premier global outsourcing services company, delivers superior returns to clients through its cost-effective, high-value services model. EDS`s core portfolio comprises information-technology and business process outsourcing services, as well as information technology transformation services. EDS`s two complementary, subsidiary businesses are AT Kearney, one of the world`s leading high-value management consultancies, and PLM Solutions, a leader in product design and production line management software.
With 2002 revenue of $21.5 billion, EDS is ranked 80th on the Fortune 500. The company`s stock is traded on the New York (NYSE: EDS) and London stock exchanges. Learn more at www.eds.com.
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