Demand for electronic document warehouse (EDW) solutions is set to soar in South Africa as more organisations discover how the technology can help them steal a march on competitors in their market segment.
"World-wide, organisations are finding that EDW can dramatically improve efficiency of software applications and quality of service," said James D. Miller, Senior Technology Consultant at Mobius Management Systems, Inc., the world`s premier EDW vendor.
Miller, based in Dallas, Texas, visited South Africa recently as the guest of Mobius` exclusive local distributor, Bateleur Software, to meet with customers and prospects.
A seasoned information technology specialist with almost two decades of industry experience, Miller oversaw the operating system, performance and automation design aspects for the IBM CMOS-based highly parallel transaction server in the early 1990s.
More recently he was intimately involved with the evaluation, design and implementation of a high volume remittance processing application at AllState Insurance, one of the leading financial institutions in the US.
To handle up to 1-million transactions a day, AllState chose Mobius` market-leading Electronic Document Warehouse solution, an integrated architecture for archiving and accessing high volumes of diverse documents in heterogeneous computing environments.
Components of the Mobius solution are ViewDirect, a powerful multi-platform archiving engine and document server; DocumentDirect, an intuitive and highly flexible GUI-based document viewing client; DocuAnalyzer, a data mining client; and DocumentDirect for the Internet, a standards-based Inter/intranet document viewing solution.
"Before deciding to go with Mobius, AllState evaluated the major EDW solutions on the market," Miller recalls. "Mobius got the thumbs-up because of their unparalleled ability to leverage existing IT investments and deliver nearline access to extremely high volumes of historical cheque information without resorting to expensive DASD.
"By providing direct access from secondary storage media and fully harnessing the power of robotic archiving systems, Mobius` offered an extremely attractive cost per megabyte with ultra-high performance, customisation and many further benefits.
"Impact of the technology on AllState`s business was spectacular. For example, customer requests that previously took several days to process are now completed within seconds.
"Beyond quantum improvements in operating efficiency, AllState recovered the cost of their technology investment in a matter of months through cost savings of the order of tens of millions of dollars.
"My message to South African organisations is this: by taking advantage of the latest EDW solutions you stand to gain similar benefits in a broad range of applications including customer care, statement archiving, cheque imaging and elimination of microfiche."
Editors Note
Bateleur Software, Bateleur Walker Financial Systems, Bateleur Computing and Network Solutions and Bateleur Customised Solutions are part of Bateleur Software Holdings, an independent South African software and services company specialising in corporate turnkey solutions, business solutions, financial systems and best-of-breed software. For more information, visit Bateleur`s website: www.bateleur.co.za.
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