Genesys has appointed Elingo Business Solutions as a services partner.
"Genesys is delighted to have Elingo invest in Genesys and complement the existing partner community," says Peter Flanagan, Genesys regional director for southern and eastern Africa. "This will extend Genesys' ability to deliver on its broad range of capabilities and, ultimately, offer customers more choice and agility in how they take advantage of what we have to offer."
Elingo, a Johannesburg-based ICT company, focuses on enterprise multimedia contact centres and enterprise IP telephony, says Genesys. The partnership means Elingo can now offer services to customers, and other Genesys partners, to fully optimise Genesys Contact Centre Software.
"We are currently a supporting entity to the existing Genesys partner and customer base in South Africa, and our plans to migrate to a fully functional reseller are already underway. This phased approach will ensure minimal disruption, because our customers' interests are our first priority," says Gert Swart, MD of Elingo Business Solutions.
"We also understand how difficult it is to maintain an ever-changing environment, and our goal is to partner with contact centres to deliver the best possible solutions for them, backed by the best possible support. Everything we do is with the interest of the customer in mind."
Genesys Contact Centre Software enables companies to build and maintain proactive and responsive customer service environments that deliver service excellence, the company says. The suite includes a broad range of functionality, including workforce optimisation, routing of interactions across every channel, self service, mobile app customer services, social media and more.
Elingo currently has a core local Genesys team of specialist certified engineers with plans to grow the team over the next six months. "We strive to maintain an exceptional level of technical mastery by ensuring we train and certify our staff on the latest technology," concludes Swart.
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