Ellerine Holdings Limited and Relyant Retail Limited have successfully merged to become one of the largest furniture retail chains in Africa. To ensure a smooth transition between the two organisations, Ellerine Holdings has requested PIC Solutions to integrate all account-holders onto the TRIAD adaptive control system.
TRIAD, from Fair Isaac Corporation, is the world`s leading adaptive control system. TRIAD provides both account and customer management capabilities in a package that combines predictive analytics, decision-making software and expert strategy consulting to automate and improve credit and customer management decisions for lenders.
By making the right decisions for every account in a portfolio, lenders are able to increase revenue, reduce losses, improve customer service and ultimately, increase portfolio profitability and drive sustainable competitive advantage.
Ellerines can apply TRIAD`s sophisticated risk management capability to the group`s portfolio and effectively maximise the benefit across all credit decision areas. This capability will ensure that the new Ellerines group will not only be one of the largest in size, but one of the most sophisticated, from an account management perspective, with the ability to use automated decisioning in marketing and collections decision areas.
Danie Colyn, Group Director of Credit Control at Ellerine Holdings Limited, states: "Ellerines is well positioned in the bottom and high end of the markets with strong, well-known brands. Through this merger, Ellerines will now have access to sophisticated account management solutions which we can use to improve credit strategies and limit our exposure to the lower segment of the credit market."
Len Waldeck, Credit Director for Relyant Retail Limited, comments: "As a long time user of TRIAD, Relyant Retail has experienced significant improvements in our collections environment. The integration of Ellerines accounts onto TRIAD will ensure `critical mass` benefits usually associated with technology mergers. These include cheaper costs of processing per account, lack of duplication of systems across the organisation and the promulgation of a single, consistent, yet flexible risk management solution across the group`s technology platform."
Dave Lewis, Director of Consulting at PIC Solutions, adds: "TRIAD is the global-standard account management solution for consumer credit grantors. TRIAD will ensure that both organisations experience significant improvements in their credit decisions. It will also set the stage for the centralisation of functional risk units, should the new group decide to pursue this strategy. Ultimately, it will help management to execute strategy consistently and automatically across both of its portfolios in order to meet the company`s growth and profitability targets going forward."
Introduced in 1987, Fair Isaac adaptive control systems today are used by more than 280 portfolios worldwide, making more than 44 billion account and customer decisions annually.
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Fair Isaac Corporation (NYSE: FIC) is the pre-eminent provider of creative analytics that unlock value for people, businesses and industries. The company`s predictive modelling, decision analysis, intelligence management, decision management systems and consulting services power billions of mission-critical customer decisions a year. Founded in 1956, Fair Isaac helps thousands of companies in over 60 countries acquire customers more efficiently, increase customer value, reduce fraud and credit losses, lower operating expenses and enter new markets more profitably. Most leading banks and credit card issuers rely on Fair Isaac solutions, as do insurers, retailers, telecommunications providers, healthcare organisations and government agencies. For more information, visit www.fairisaac.com/TRIAD.
PIC Solutions
PIC Solutions provides customer management solutions to a wide range of blue-chip organisations. We are experts in the fields of credit, risk and marketing and have an established track record of success powered by solutions.
PIC Solutions is the Fair Isaac alliance partner for the Africa Middle East region and from offices in Cape Town, Dubai and Johannesburg, provides all sales and support for the entire suite of Fair Isaac products and services. This includes consulting, project management, integration services, first line software support and ongoing maintenance.
Our ongoing commitment is to enable clients to optimise the credit lifecycle of their business.
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