EMC Corporation (NYSE: EMC) announced it has been named the winner of three Spring 2011 Technology Services Industry Association (TSIA) STAR Awards for best use of metrics and business intelligence, best professional services in enabling customer success, and best education services for enabling customer success.
These three services awards further advance EMC's elite status as a two-time Hall of Fame Lifetime Achievement Award-winner. The awards were announced at the recent Technology Services World (TSW) conference in Santa Clara, California.
“At EMC, services are a critical component to the total customer experience we provide to our customers. We pride ourselves on delivering services and support that continue to set the pace in the marketplace. Accolades like the TSIA STAR Awards help demonstrate our capabilities and commitment to delivering differentiated services and knowledge transfer to our customers,” said Howard Elias, President and Chief Operating Officer, EMC Information Infrastructure and Cloud Services.
“As customers and partners build their cloud and big data infrastructures, EMC continues to expand its technology and services portfolio to enable them to successfully transform IT and elevate the skills of their people."
The STAR Awards recognise technology companies that display exceptional leadership, innovation, and commitment in developing and implementing best practices. This year, EMC was honoured with the following three awards:
* For the second consecutive year, EMC was recognised for best use of metrics and business intelligence for its customer-focused metrics and benchmarking program within its customer service organisation.
* EMC was also recognised for best professional services enabling customer success by demonstrating organisational commitment to and record achievement in enabling customer success.
* The third award was for education services excellence in enabling customer success, which highlights EMC's relentless commitment to learning and closing the knowledge and skills gap by educating not only its employees, but its customers and partners as well.
“The STAR Awards programme is a long-standing honour in the technology services industry, recognising organisations that exemplify and demonstrate exceptional innovation and leadership in the major disciplines of technology services,” said JB Wood, president and CEO of TSIA. “EMC has clearly demonstrated its high-level commitment to delivering world-class results in the areas of professional services, customer support and education services, and it was an honour to recognise them at our TSW event.”
Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA's service discipline advisory board members. Since 1990, the STAR Awards have become one of the highest honours in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide. For information on the STAR Awards, go to http://www.tsia.com/awards_and_certifications/star_awards.html.
Share
EMC
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyse their most valuable asset - information - in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at http://www.EMC.com.
TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organisations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programmes. Find TSIA online at http://www.tsia.com.
Editorial contacts