Employees should know there are solutions in place that monitor their computer activity. It makes them more productive.
So says Tebogo Baloyi, CEO of Isikhathi IT Solutions, talking about its Keyscore program that runs in the background without employees' knowledge. Baloyi says it is up to managers to inform employees this is taking place.
Baloyi explains the solution monitors an employee's patterns on the computer, such as which Web sites were visited and what programs are running. The managers can then decide whether they are productive or not. The program can monitor employees based on what they are supposed to do, for example, secretaries mainly use Microsoft Excel, Word and Outlook.
"As long as it doesn't go into the contents of what an employee is doing and it doesn't invade privacy," Baloyi says.
This raises the issue of who is watching the productivity of managers, while they are monitoring their staff? "The big boss, such as the CEO, can monitor everyone; the managers can only monitor their staff," explains Baloyi.
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