The Engelhard Group`s Environmental Technology division, in line with the rest of the Engelhard Group, has implemented LotusDomino and Notes as a platform to operate its QSi 9000 document management system.
Engelhard is an international group of companies dedicated to the application of surface chemistry and materials science for the manufacture of environmental catalysts that are cost-effective, safe and efficient.
"To accomplish this, we require efficient software systems to keep pace with our growing demands in all spheres of our business and Lotus Domino and Notes is our vehicle. Timeous global communication is an obvious necessity in meeting these requirements," says Charles Hanslow, senior quality engineer at Engelhard.
"Lotus Domino e-mail applications, particularly with regard to individual, site specific, shared and global [Domino] address books, enable us to keep in close touch," he adds.
Lotus SA business partner, QVCS, supplies telephonic support and remote access support services to Engelhard. "Engelhard requested this support specifically to ensure smooth implementation of design modifications to the system as they have short implementation periods," says Johann van Rensburg, marketing director at QVCS.
Hanslow says the QSi System 9000/14000 Automotive software package is of great benefit to the organisation as it is utilised to document, maintain and control the paperless management systems.
"The issue of new requirements is instantaneous and errors relating to obsolete requirements are a thing of the past," he says.
Replication of the individual plant management systems with other sites allows Engelhard to benchmark objectives and performance within the group, as well as communicate corporate policy, in a real-time environment. Engelhard is currently planning an upgrade to its QSi System 9000/14000 Automotive system to version 5.7. Running on Lotus` Domino platform, the previous upgrade to version 5.0.2 was faultless and took just three days.
"The previous upgrade included integrating in-house modifications to the system as well as setting up access and authorities of the user personnel and groups. We expect nothing less for the planned up-grade with the assistance of QVCS," says Hanslow.
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