Origin International, a leading global IT Consulting and Services company, and the new Enterprise Networks Group being spun off from Lucent Technologies announced today an agreement to jointly develop and market eBusiness solutions to enterprises across Europe. The alliance combines the new Enterprise Networks Group`s eBusiness communication solutions and Origin`s worldwide CRM and eBusiness consulting and systems integration capabilities. Together the companies will create comprehensive solutions for enterprises spanning Europe that will include offerings in the areas of eBusiness, Customer Relationship Management (CRM), multi-channel customer interaction and Unified Messaging.
Companies looking to move into a virtual enterprise business model through the introduction of an end-to-end eBusiness solution will benefit from this alliance which addresses Multi-Channel Customer Relationship business priorities, processes and organisation.
The new Enterprise Networks Group brings a strong CRM product portfolio and worldwide call center market leadership to the alliance. Solutions include its CRM Central 2000 software suite for intelligent work management and enterprise connectivity, and CentreVu Customer Care Solutions to manage customer interactions through multiple channels such as phone, fax, e-mail, internet and WAP. To this, Origin adds its skills in IT management, organization, architectural design as well as eBusiness and CRM consulting, systems integration and implementation.
Origin and the new Enterprise Networks Group will primarily target a number of vertical markets such as financial services, media and logistics, government, utilities and telecoms. Initially, the companies will focus on joint planning on strategic accounts out of the Netherlands and then focus on other European markets later this year.
"With this new agreement, we are able to offer enterprises an integrated set of CRM products and services today which work together to provide a complete customer care solution," said Peter Overakker, Executive Vice President Global Sales, Client Management and Marketing for Origin.
"Building on our excellent relations with Lucent Technologies, the agreement with the new Enterprise Networks Group is another example of Origin working with leading partners to bring innovative solutions to enterprise customers."
"As more and more businesses look for comprehensive and high-quality solutions for their customer relationship management, our alliance responds to this need by providing them with a one-stop-shop offer," said Kevin Cook, Systems Integrator vice president for Lucent`s new Enterprise Networks Group. "This alliance will enable us to help an enterprise implement a tailored and personalised eBusiness communications strategy using our CRM contact center, workflow management and enterprise-wide connectivity solutions.
Additionally, this fits into the new Enterprise Networks Group`s recently announced initiatives to provide next-generation systems and solutions for personalised eBusiness communication, and its commitment to expanding relations with business consultants and global systems integrators."
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Lucent Technologies` New Enterprise Networks Group
By the end of September, Lucent Technologies intends to spin off its enterprise communications systems, business cabling and LAN-based data networking businesses, including Customer Relationship Management solutions, into a separate $8 billion company focused on delivering next-generation communication networks for enterprises. The new company will be the worldwide leader in call centers and messaging, the U.S. leader in voice communication systems, and will have the largest sales and services force in the industry.
Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the systems, software, silicon and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as optical and wireless networks, Internet infrastructure, communications software, communications semiconductors and optoelectronics, Web-based enterprise solutions that link private and public networks and professional network design and consulting services. For more information on Lucent Technologies, visit its Web site at www.lucent.com
Origin
Origin, with its headquarters in the Netherlands, provides a full spectrum of business and IT solutions for global corporations and other complex extended enterprises through operations in 30 countries. A leader in enterprise outsourcing, Origin employs more than 17,000 employees. Origin`s unrivalled track record includes expertise in a number of industries such as process industries & life sciences, manufacturing, consumer package goods and finance. Customers include ABN-Amro, Akzo Nobel, ICI, Lucent Technologies, Philip Morris, Philips, Procter & Gamble, Shell and Unilever. For more information, contact Origin at www.origin-it.com