Technology Marketing Corporation (TMC), publisher of Customer Inter@ction Solutions magazine, has selected Epicor Software Corporation, a leading provider of integrated enterprise, e-business and collaborative commerce software solutions for midmarket companies, and its Clientele CRM solution as a winner of the Third Annual CRM Excellence Awards.
The award honours the best and the brightest customer relationship management products and services, as demonstrated through the benefits experienced by customers. Epicor`s Clientele CRM solution enables businesses to gather, organise, track and share prospect, customer, competitor and product information, to boost revenues and increase customer satisfaction.
"We are honoured to be acknowledged by TMC and Customer Interaction Solutions for our accomplishments in providing our customers with powerful business performance solutions," said Doug Berry, vice president and general manager of Epicor`s Clientele Group. "This award is further testament to the flexibility, performance and extended functionality our Clientele CRM suite offers to customers."
With more than ten years of CRM experience and over 3 000 CRM customers, Epicor is committed to delivering robust solutions to real business problems. Epicor, a two-time recipient of the CRM Excellence Award, was chosen based on delivering quantifiable results that demonstrated that its clients business operations had significantly benefited from the implementation of Clientele CRM, according to the announcement from TMC. The winners will be featured in a special awards section of the July issue of Customer Inter@ction Solutions magazine.
"Our editors selected Epicor for their innovation and vision, as well as for the outstanding impression they`ve made amongst market constituents," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The CRM Excellence award is designed to honour companies with innovative products that have furthered Customer Relationship Management. We are pleased to award Epicor our highest honour in recognising their exemplary contribution to the industry."
Clientele CRM is an integrated Customer Relationship Management suite of business performance solutions that enables emerging companies to manage the entire customer lifecycle. Clientele`s ease of use, comprehensive functionality and ability to unite departments through one source of information enables improved customer retention, shorter sales cycles and overall enhanced business performance.
Share
Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15 000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today`s Internet economy. Epicor`s comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor`s solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world.
New ERA Solutions
New ERA Solutions is the sole distributor of Epicor`s software solutions in SA. Should you require additional information on Epicor`s products and services, please contact Jenny Bosch on (011) 318 3427 or e-mail jenny@newerasol.co.za.