Epicor`s Clientele customer relationship management (CRM) software has won its third annual CRM Excellence Award from US publication, Customer Inter@ction Solutions, published by Technology Marketing Corporation.
The software won the award for "improving business operations and delivering quantifiable results to its customers".
"Epicor has demonstrated to the editors ... that their products and services have substantially improved the processes of their clients` businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset: their customers," says Nadji Tehrani, chairman and CEO of Technology Marketing Corporation.
Clientele is an integrated CRM suite that enables midmarket companies to manage the entire customer lifecycle. Its ease of use, functionality and ability to unite departments through a single source of information enables improved customer retention, shorter sales cycles and overall enhanced business performance.
"Clientele is a true midrange solution that offers many of the features of tier one products at tier two pricing. We have modified US pricing for local conditions," says Scott McKenzie, MD of New Era Solutions, the South African Epicor distributor. "The product offers low total cost of ownership with equally low maintenance requirements, it is flexible, offering easy customisation and it has been written according to .Net standards from the ground up, not simply using XML wraparounds like other products on the market."
Earlier this year Clientele CRM was awarded Best Global CRM Solution in the ContactCenterWorld.com Readers` Choice Awards; and its Self-Service Portal module defeated salesforce.com and MySAP to win the eWeek eXcellence Award in the best customer and supplier management category. Epicor`s product was also selected as a finalist for the best business productivity solution in the 2003 Network Computing Well-Connected Awards.
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