The Fidelity Security Group (Pty) Ltd, a national security solutions provider, has outsourced the management, maintenance and support of its entire ICT infrastructure to the Integr8 Group, South Africa's largest privately owned national BEE ICT network integration and infrastructure management specialist.
Fidelity Security is an established security services company with over 32 000 employees throughout its network of 54 branches in key regions on the continent including Botswana, Lesotho, Namibia, South Africa and Swaziland. This user network also stretches as far a-field as Dubai.
The Integr8 Group continues to represent the security group's official ICT services and support partner.
According to the service level agreement in place, the Integr8 Group is contracted to provide outsourced services of all operations locally and internationally, a dedicated projects and compliance office, a full time (24/7/365) support service and guaranteed uptime during critical payroll periods.
Bennie Strydom, sales director at the Integr8 Group, says the service level agreement in place initially focused on stability and connectivity across the organisation, but has developed over time to incorporate a higher level of service and support.
"The Fidelity Group is the largest security services operator in the country and our chief role is to ensure that the company's extensive user group remains connected, is not affected by any downtime and all systems and infrastructure in place continues to operate at the highest level possible," says Strydom.
In order to ensure that this level of support and service is sustained, the Integr8 Group has connected the whole Fidelity Group to its acclaimed Nerve CentreTM operation - a hi-tech centralised digital contact centre that is used to interact with and manage all the company's clients located throughout the world.
"The immediate benefits of being 'plugged' into the Nerve Centre operation includes round-the-clock surveillance of Fidelity's infrastructure, proactive maintenance and management, offsite backup services and national support," adds Strydom.
As the trusted ICT services and support partner and advisor, Integr8 IT offers the Fidelity Group the peace of mind to focus on its core business of providing the market with a total security system.
This relationship and service agreement has been extended and includes the complete outsource of all operations throughout Africa, and the offer of guaranteed uptime during critical payroll periods.
"Our service includes the benefit of a dedicated projects and compliance office which ensures that Fidelity has access to our skills sets, the advantage of onsite technicians and maintenance staff, as well as skilled IT practitioners that can offer guidance and application of technology to ensure full compliance on systems as the company grows," Strydom confirms.
Share
The Integr8 Group is an established and dynamic provider of managed information, communication and telecommunication services.
The group houses the following companies:
Integr8 IT (Pty) Ltd - Focusing on the design, implementation and ongoing management of ICT infrastructure. The core focus is on the provision of managed services around ICT infrastructure.
Integr8 IS (Pty) Ltd - Focusing on custom development with a core focus on Web 2.0 and SaaS, providing global hosted services.
Integr8 Rental (Pty) Ltd - Focusing on ICT and all asset related finance for Southern Africa and Africa-based corporations.
Integr8 Fax (Pty) Ltd - Focusing on the provision of electronic fax transmission via its global fax platform and footprint, with servers located on every continent.
Integr8 Telecoms (Pty) Ltd - Focusing on the provision of telecommunication and voice switching services in the emerging markets of Africa, India and China.
Integr8 Property - Focusing on long term strategic investments into prime ICT intelligent real estate.
With over 400 full-time, highly-skilled professionals and substantial market share, the company is the largest privately owned BEE ICT company on the African continent.
Integr8 IT is the innovator, founder and operator of the only South African based Nerve CentreTM (www.nervecentre.co.za), providing a digital hub to manage and regulate the ICT environment of many of the country's leading corporations.
The Integr8 Group - in its application of skills and transfer of value in each company - has been acknowledged and accredited with many awards, namely Microsoft Gold Partner of the Year, African ICT Achievers CIO of the Year for Africa, Best Customer Experience of the Year, Network Infrastructure Solution of the Year, Security Solution of the Year for Middle-East, Africa, & Eastern Europe, Advanced Infrastructure Solutions, and many others, every year, since inception.
Named as one of the country's Top ICT Companies, The most innovative company on the African continent and honoured with a position among South Africa's Technology Top 100 Companies, the Integr8 Group, through its associated companies and organised network, has established itself as a strategic partner with numerous internationally-recognised industry leaders.
South Africa:
Johannesburg (011) 555-9300
Cape Town (021) 439-9986
Durban (031) 566-4800
United Kingdom +44(0) 2071642174
United States of America (480) 603-9400
24/7 Nerve Centre 0861-888-888
Website www.integr8it.com
Email info@integr8it.com
Editorial contacts