Lucent Technologies and Adornis.com recently announced plans to deliver a sophisticated E-commerce solution which integrates an Internet customer contact centre with data, voice and multimedia capabilities. The contract is worth US$9.5 million with a potential of US$20.5 million over three years.
Adornis.com, an online fine jewellery store, will bring the latest Internet technology to fine jewellery shopping. The Adornis.com Web site -- launched in October -- will feature world-class jewellery designers, a broad merchandise selection, and extensive content to help shoppers make informed purchasing decisions.
Lucent will provide Adornis.com with a customer relationship management (CRM) solution -- CentreVu Internet Solutions -- which will integrate all forms of customer communications into one seamless process. For example, Adornis.com`s customers will be able to get multiple views of each item, and at the same time speak with an agent over the same Internet connection using Lucent`s "click to talk" feature.
The CentreVu Internet Solution allows customers to communicate with a specialist using real time voice over the Internet or by simply typing questions, while continuing to browse the Adornis.com Web site. In addition, this new generation of Web commerce includes enhanced security for business transactions including the Lucent RealSecure intrusion detection engine, which prevents hackers from breaking into the network.
Adornis.com will be a showcase for a faster and more varied multimedia purchasing experience for the Internet using Lucent`s innovative E-commerce CentreVu Internet Solutions contact centre software, routing, caching, security and VPN gateway technology to sell fine jewellery.
"Lucent`s technology will enable Adornis.com to be the first E-commerce jeweller to integrate all forms of customer communications into one seamless process, so customers will be handled smoothly and efficiently, with the finest service," says John van der Linde, customer care director for Lucent.
"We are building a virtually unbreachable network for Adornis.com using Lucent`s E-commerce solutions that will support Adornis.com 24 hours a day as it builds its E-commerce business," he concludes.
Lucent Technologies, headquartered in Murray Hill, New Jersey, designs, builds and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronic components. Bell Laboratories is the research and development arm for the company. Visit the Lucent Technologies Web site at http://www.lucent.com.
Share
