First National Bank (FNB) has taken steps to assure its Internet banking clients of secure transactions, following the recent Absa e-banking fraud case.
FNB says it will now notify an additional 180 000 Internet banking clients via free SMS or e-mail of every logon to their account, so alerting them immediately to any unauthorised access.
This feature has been added to FNB`s free inContact SMS and e-mail service, which already notifies more than 280 000 FNB Internet and other banking customers of every transaction made on any of their FNB bank accounts.
FNB says it will also reimburse its Internet banking clients for any money they lose as a result of an unauthorised withdrawal from their FNB Internet banking accounts. The bank will refund the amount illegally removed, plus charges and lost interest.
This guarantee is available to clients who register for the inContact service. However, refunds will not be made if clients are found to have failed to take adequate security precautions to protect their computer and Internet banking account access information.
Roland Le Sueur, FNB`s head of Internet banking, says client interest in this free service has been soaring. More than 30 000 clients have registered in the past 14 days. They have the choice of receiving their notifications via SMS or e-mail when they log on to their account via eBucks.com. Most clients have chosen SMS as their preferred source of contact.
The always-on inContact service was introduced by FNB in 2002. FNB customers can register for the service on the FNB Internet banking Web site, at 0860 442211 or at an FNB branch.
Share
