Following a prolonged period of downtime for First National Bank's (FNB's) online services yesterday, the bank says the system has been fully restored.
According to social media platforms, the service interruption lasted over five hours, between about 4pm and 10pm last night. FNB customers were unable to access their online banking profiles, or use the FNB Banking App during this time.
FNB says the interruption was as a result of network equipment failure and consequent downtime. “The equipment went down at approximately 15h56, impacting various channels. The network and most channels were restored at approximately 16h58. The root cause has been diagnosed as a software issue, which has been addressed.”
Online banking and the Banking App were fully restored at about 21h50, according to FNB. “All systems and channels have been restored and we apologise for the inconvenience caused to all our FNB customers.”
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