First National Bank (FNB) has restored its internal network connectivity problem that arose earlier in the day.
In a statement, the bank says all affected banking channels were back online as of 3.30pm.
This morning, CIO Mo Hassem explained the downtime was "related to network communication channels," which the bank was seeking to resolve with "the highest sense of urgency".
It did not indicate when the dilemma arose. Its Twitter persona, @RBJacobs tweeted about the issue around 10am and one customer said he experienced problems logging into online banking at around 8.30am.
Hassem said the bank is implementing its recovery strategy to ensure that all channels are restored as quickly as possible. He noted some customers were experiencing slow response times this morning.
At the time, FNB advised its customers to use its branches, ATMs, call centres, cell phone banking and FNB.mobi as all these channels are working normally.
"FNB sincerely apologises to our customers for the inconvenience caused during this interruption. We have taken steps to ensure this error does not recur and assure our customers that any penalty costs suffered during the outage may be claimed back by customers via our Call Centre on 087 575 9408."
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