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Foot in the door

Candidates with hands-on experience can help diversify the applicant pool and battle the skills shortage. Yet many companies fail to recognise the value of developing strong internship programmes. Not so with MIP Holdings, which has a longstanding commitment to an internship system that has proven very effective for the company.

"Internships offer a win-win situation for us as well as potential staff who can offer new knowledge and skills to our workforce," says Richard Firth, CEO of MIP Holdings. "Our programme allows us to see first-hand what the intern has to offer, and this has proven to be a much more effective training tool than the regular process."

The company's internship programme is intended for young "unskilled" persons who wish to pursue a career in software engineering. MIP trains and mentors them for a period of four months, followed by mandatory employment with experienced colleagues to complete two years with the programme. Qualification for this programme involves an aptitude test and an employment interview, and MIP then retains four candidates every four months.

The aptitude tests are conducted by an external company, which specialises in identifying the unique skills that make for the best software engineers. This is a test that many South African software engineers had to pass before access was granted to the infamous "Van Zyl & Pritchard" programming course in the 1980s and 1990s. Firth was a successful candidate and believes strongly in the methodology.

If the prospective interns pass this test (the pass mark is 70%), MIP then invites them for the interview. The successful candidates attend courses at Progress Software Corporation, as well as participating in a number of internal courses. "We follow these procedures to ensure a good fit," explains Firth. "Once the four months have passed, we offer the candidates a permanent position in one of our divisions, and our stringent evaluation in the beginning ensures that we offer the opportunity to the right people. It has been so successful that we have offered 95% of our interns a permanent job."

MIP's comprehensive approach to upskilling its workforce extends especially to newly-hired interns, who are regularly evaluated to ensure they are coping, and each of whom is assigned to a "tutor" to assist them with development and understanding the product.

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MIP Holdings

MIP Holdings is one of the world's leaders in the provision of 'risk-based' billing services to mainly, but not exclusively, the financial services industry. The company designs and develops software solutions that focus on the collection of contributions and payment of benefits in the healthcare, employee benefits, and life assurance, as well as in personal finance, integrated lending systems and treasury.

With a focus on meeting client-specific requirements and through extensive investment in technology, MIP 'future proofs' its solutions. Strict adherence to industry standards, as well as stringent internal control over standards and quality assurance, ensure that the systems MIP develops meet all client expectations.

Expanding into the telecoms sector through its purchase of Itemate, MIP Holdings provides telecom operations and management solutions to communications service providers worldwide. The company's specific skills in the area of mobile prepaid value chains, prepaid product life cycle management analysis, voucher management systems and mobile financial services enable it to provide an end-to-end service. It's most recent acquisition, Waytag, further enhanced the company's ability to provide a comprehensive solution to its clients through the unique Waytag offering of location-based services.

MIP Holdings was founded in 1989 and is based in Johannesburg, South Africa with additional offices in Cape Town.

Editorial contacts

Mia Andric
Exposure Unlimited
mia@exposureunlimited.net