FootPrints 6.0 receives 2003 Product of the Year Award

FootPrints 6.0, a Web-based service-desk automation software distributed locally by TitanFive Holdings Limited, has received the 2003 Product of the Year award from Customer Inter@ction Solutions magazine. The award recognises those products and services that significantly enhance the relationship between businesses and their customers.

FootPrints 6.0, developed by UniPress Software, provides a 100% Web-based system for organisations to track and manage all incoming service and support requests received via e-mail, the Web, phone, fax and wireless devices. The software is widely used by more than 1 600 organisations worldwide to automate and optimise help-desk and customer service operations, and to control the problem-resolution lifecycle.

Says TitanFive CEO Ryan Kahan: "FootPrints includes centrally managed, multi-channel request tracking, business rule and task automation, self-service online, knowledge management, two-way e-mail management, live e-support tools, powerful reporting, and dynamic integration with LDAP-based address books, such as Microsoft Active Directory.

"Its business benefits include the fact that it`s really easy to install, extremely customisable and can be managed by a company`s in-house staff, with very little intervention required by ourselves."

The editors of Customer Inter@ction Solutions magazine sponsored the 2003 Product of the Year Awards to identify those forward-thinking vendors and products that best demonstrate vision and deliver leading-edge technology solutions. This past August, UniPress and FootPrints were recognised by the magazine`s editors and received the 2003 Customer Relationship Management (CRM) Excellence Award for the fourth consecutive year.

"FootPrints 6.0 by UniPress Software is a clear leader in the service and support solutions sector. We`re proud to reward the company`s hard work and innovation with a Product of the Year Award for 2003," said Nadji Therani, Chairman of TMC and founder of Customer Inter@ction Solutions magazine.

According to Customer Interaction Solutions Group Editor-in-Chief, Rich Tehrani, FootPrints was selected because it exemplifies true innovation, which is the hallmark of Product of the Year winners. "This award not only honours the outstanding companies who developed the winning products, but also serves as a vehicle to educate our readers on the vast array of offerings in the market."

"We are extremely happy that FootPrints 6.0 has been awarded the 2003 Product of the Year award by Customer Inter@ction Solutions magazine," stated Mark Krieger, President of UniPress Software. "Awards such as this further validate our commitment to making FootPrints the most innovative solution to help midsize companies and departments within large organisations improve their customer service and support operations. In addition, it acknowledges our world-class development team that consistently works hard to ensure FootPrints offers the most advanced features and functionality which our customers have requested and come to expect."

In addition to the 2003 Customer Product of the Year from Customer Inter@ction Solutions magazine, UniPress Software was acknowledged by Gartner as an emerging niche player in its "Magic Quadrant for the IT Service Desk, 2003" report.