RightAnswers Support Analyst and Self-Service Portal Version 5.0 for its Unified Knowledge Suite is available with immediate effect from Foster-Melliar, the exclusive distributor of RightAnswers in South Africa.
RightAnswers once again raises the bar by adding more than 1 200 enhancements to Unified Knowledge Suite, further enhancing the ability to achieve proven results in self-service and knowledge management.
It is regarded by many as one of the global leaders in the provision of knowledge-based self-service and support analyst solutions for the internal IT helpdesk. RightAnswers Support Analyst and Self-Service Portal Version 5.0 will enable organisations to improve its IT helpdesk and self-service operations, and empower users with knowledge-driven tools to find and resolve all types of issues.
The RightAnswers Unified Knowledge Suite provides 'personalised' knowledge-driven self-service environment by capturing, combining and enhancing an organisation's diverse knowledge, and then delivering it in a consistent and accessible format. The enhanced portals represent a significant new architectural design integrating Web 2.0 functionality to simplify access and customisation of the end-user experience.
The new features in both RightAnswers Support Analyst and Self-Service Portal Version 5.0 include out-of-the-box solutions template support, expanded reporting, enhanced survey functionality, advanced search options, a redesigned administration console and multi-tenancy architecture that allow multiple logical portals to run on one physical portal. These enhancements deliver improved user satisfaction and simplified management in addition to lowering the overall support costs.
“The results that clients achieve with the Unified Knowledge Suite revolutionises the way support organisations service their end-users, in addition to driving an influx of new ideas for additional enhancements to the product,” explains Simon Turner, Executive Director Foster-Melliar.
“Version 5.0 provides organisations with a new platform to dramatically improve their helpdesk support operations, making them more knowledge-driven and easy-to-use. This latest version also reinforces key elements that are important to our clients' success, such as helping improve end-user adoption and delivering the most relevant content.”
One of the key differentiators offered by RightAnswers is its partnership with IT departments in an effort to understand its specific processes and identify ways to drive self-service adoption. Organisations working with RightAnswers often record a 20% - 50% reduction in support costs within the first year of implementation, enabling helpdesk departments to optimise existing IT budgets and improve performance and service levels.
For more information about RightAnswers Support Analyst and Self-Service Portal Version 5.0, please visit http://www.Foster-Melliar.co.za or contact 0860 22 55 36.
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