Foster-Melliar, a wholly owned subsidiary of JSE listed Simeka Business Group and a leading supplier of Service Management solutions today announced an agreement with Marval SA, a South African representative of UK-based company Marval Software Limited. Marval Software is an international leader in the field of integrated ITSM software. This agreement enables Foster-Melliar to offer a complete ITSM solution to the South African market. Foster-Melliar's solution is set to be launched early in 2009 and Marval Software's integrated ITSM software solution (MSM) is core to this new offering.
“Marval Software's integrated ITSM software solution (MSM), developed by the co-authors of ITIL and ISO/IEC 20000, is internationally recognised as the preferred ITIL/ITSM platform and Marval Software's reputation as a world leader in the industry speaks volumes for its capabilities. Foster-Melliar brings extensive knowledge in the field of consulting and seamless implementation to the table, laying the foundations for an agreement in which the technical expertise of Marval SA is married with Foster-Melliar's extensive experience in consulting and integration, resulting in a truly comprehensive ITSM solution that is world class,” says Russell Steyn, Managing Director of Foster-Melliar.
“Our model is to work with organisations such as Foster-Melliar that is highly respected and has an outstanding a track record in the IT Service Management industry. We believe that customers will benefit immensely from the synergy between their expertise and the value added benefits Marval SA brings,” says Edward Carbutt, Director of Marval SA.
Foster-Melliar operates at the forefront of Service Management and its expertise in the field of consulting and IT Service Management as well as its successful software utility integration track-record provides peace of mind in knowing that Marval Software's ITIL v3 and ISO/IEC 20000 enabled software (MSM) will be implemented with the comprehensive support and guidance that is needed to make a success of it.
From a client's perspective the partnership offers a flexible product offering that can be scaled to meet any required size or level of integration that can be tweaked as the service offering matures and requirements increase or decrease. MSM provides “out of the box” functionality allowing for quick “on time and in budget” implementations. As a result the client realises return on their investment early on in the lifecycle of the product. An environment for a sustainable service improvement framework is created to ensure credible management information is available to improve operational efficacy. The framework and support structure provides a smooth, seamless and transparent product upgrade path when required.
MSM - ITIL v3 and ISO/IEC 20000 enabled software solutions are designed to ensure reliable IT and service infrastructure as well as increasing productivity and adaptability in service provision. The software gives a bird's eye view of Service Level Agreements (SLAs) in real time and provides complete information as to what IT software is being used and to what extent. It also provides an overview of the proverbial spider's web (CMDB) in terms of projecting the ripple effect that changes will have on the business and its operations, allowing IT and service professionals to make pro-active decisions that effectively address any possible resulting scenario.
“Operational excellence is at the core of every IT Service Professional's career and it would make sense to utilise a complete service solution that is aimed at achieving that goal. A host of software solution packages can be purchased off the shelf and are typically devoid of any support that may be needed, often hindering the product from reaching its full potential. A world class product such as MSM - ITIL 3 and ISO/IEC 20000 enabled software that is fully supported by Foster-Melliar's tried and tested consulting, integration and support provides the ingredients for a sure success, ultimately making the most of the investment,” says Russell.
For more information about the Foster-Melliar and Marval SA partnership please visit www.Foster-Melliar.co.za or contact 0860 22 55 36.
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