Calling all call centre managers, customer service or customer experience officers, business strategists and development managers, senior technology managers and contact centre project managers.
Event details:
Date: 9 to 10 October 2012
Time:
9 Oct: 9am-4pm
10 Oct: 8:30am-4pm
Address: 7 Tuscany Office Park, Coombe Place, Rivonia, Gauteng, South Africa, 2128
Agenda: Download
Free 2-Day Contact Centre MasterClass seminar
Here's a unique opportunity to:
* Turn your existing call centre, customer care centre or contact centre into a truly 'world-class' operation
* Find out how to significantly reduce contact centre operational costs while driving up efficiencies and enhancing the customer experience
* Optimise investment and drive down cost of service
* Achieve greater customer satisfaction, productivity and revenues
* Design and build a brand new, effective and efficient contact centre
Only 30 invited guest delegates
Would you like to be considered to be invited as our guest to attend our "By Invitation Only" 2-Day Contact Centre MasterClass facilitated by internationally recognised subject matter expert with over 30 years' of call centre and contact centre experience, Rod Jones? Click to view Rod Jones' credentials and biography.
If you would like to be considered to be one of only 30 invited guest delegates, please follow the easy registration process. If you are selected, you will be advised by e-mail no later than Monday, 1 October.
If you are one of the 30 guests to attend this contact centre Masterclass, you will walk away with valuable actionable insights into key strategic and operational issues.
* Global and regional trends and their local impact
* Customer service delivery strategies
* Operational dynamics, processes, quality and performance management
* Best practice guidelines for contact centre and customer experience processes and use of technologies
* Planning guidelines and actionable insights into building a world-class contact centre
Find out how Interactive Intelligence solutions can help you transform your contact centre operations and achieve a truly integrated and flexible customer experience approach. How? Our software suite is designed to centralise business interactions as well as business processes:
* Single "all-in-one" platform
* Standards-based
* All-software architecture
* Breadth of applications
We look forward to seeing you there!
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