The contact centre is in a real state of change.
What will the Contact Centre of the Future look like? In this interactive Webinar, we will be sharing some of the current trends and will also be looking at the new technology that will change contact centres.
Being an interactive Webinar, you will also have the chance to have your say.
Join us for this exciting Webinar to learn what the contact centre of the future could look like on Thursday, 20 September 2012, at 2pm SA time. Click here to register.
The panellists
* Jonty Pearce, Call Centre Helper
* Mike Murphy, Interactive Intelligence
* Steve Morrell, ContactBabel
Topics to be discussed:
* Top trends impacting contact centres
* How social media is changing
* Multi-channel interaction
* The future of e-mails
* Will call volumes fall in the future?
* Growing customer expectations
* New technology just over the horizon
* Your predictions (from our audience)
* Interactive questions and answers - your chance to participate
To register for free, click here.
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